9-1-1 Emergency Communications
he Middletown Twp. Police 9-1-1 Center strives to inform the general public on the appropriate use of 9-1-1 Emergency Services. The Department recognizes that the needs of each individual situation are often unique and our goal is to meet these needs efficiently and effectively. In order to meet these goals, M.T.P.D. makes a concerted effort to provide public awareness for when to call and when not to call 9-1-1. Listed below are some examples of when to dial 9-1-1 and when not to dial 9-1-1. This is by no means a complete list, but is offered as a general guide.

When to Call 9-1-1:

• Any immediate or potential threat to life or property
• Any vehicle accident
• Any medical emergency
• Any fire emergency
• Any suspicious persons, vehicles or activity
• Any type of fight or disturbance
• Any other actual or perceived emergency
  
  When Not to Call 9-1-1:
• Power outages
• To see if school is closed
• Directions
• Telephone problems
• Water/plumbing problems

What To Know When Calling 9-1-1:
9-1-1 is the one phone number our citizens can count on for immediate help during an emergency – from a traffic accident to a life-or-death medical crisis. While many people know that by dialing that number, they can expect an ambulance, firefighters or the police, many don’t understand the importance of the questions asked during a call and how they can help dispatchers respond faster and better.

When presented with a 9-1-1 call the communication center operator will ask various questions. The most basic question utilized by the operator is:

"9-1-1, where is your emergency?"

Most emergencies occur in or around the home, however, with the introduction of wireless technology (cell phones) it is now incumbent unpon the 9-1-1 operator to ascertain the exact location of the call. Please provide as much information with regard to the address as possible (cross streets, etc.).